Terms & Conditions

01About the service

Calestira is a travel planning tool. It helps you build itineraries, estimate budgets, log expenses, and collaborate with trip members.

Calestira is not a travel agency, not a transport or accommodation provider, and does not make bookings on your behalf. Any transaction with a third party (airlines, hotels, attractions, personal shoppers) is between you and that party.

02Accounts

• You must be at least 18 years old to create an account.
• You are responsible for keeping your password confidential and for all activity under your account. We recommend enabling two-step verification.
• Account information must be accurate and kept up to date.
• One person may hold only one free account. Accounts are not transferable.
• We may suspend or close accounts that breach these terms, abuse the service, or endanger other users, with notice where possible.

03Your content

• Trips, notes, expenses, personal shopper lists, and photos you upload remain yours.
• You grant us a limited licence to store, process, and display that content as far as needed to run the service, including showing it to members you invite and to recipients of share links you create.
• You are responsible for the content you upload and for having the right to share it, including the contact details of members you invite.
• Content that is unlawful, fraudulent, harassing, or infringes the rights of others is prohibited and may be removed without notice.

04Acceptable use

You agree not to:

• Access the service by automated means (scraping, bots) outside the interface provided.
• Attempt to bypass access restrictions, plan quotas, or security mechanisms.
• Use the service to send spam, fraud, or harmful content, including through personal shopper lists and invitations.
• Interfere with the availability of the service for other users.
• Resell the service without our written consent.

05Accuracy of information and data labels

• Every figure in an itinerary is labelled FACT (data you entered or that is verified), ESTIMATE (an estimate with a source and fetch time), or ASSUMPTION (a general assumption per category). These labels are part of the service, not a guarantee.
• Prices, opening hours, travel times, weather, and exchange rates come from third-party providers and can change at any time. You must verify them yourself before relying on them for booking or financial decisions.
• Some content is produced with the help of an automated text service and may contain errors. Such content is always labelled as an estimate.
• Calestira does not provide financial, legal, immigration, or health advice. Visa requirements, insurance, and travel safety are your responsibility.

06Plans, payment, and cancellation

• The Free plan is available at no cost with the limits listed on the Pricing page. Paid plans are billed monthly in Indonesian Rupiah at the price shown at the time of purchase.
• Payments are processed by a third-party payment provider. A plan becomes active once the provider confirms the payment.
• Auto-renewal, if you enable it, can be stopped at any time from the Plans page. Stopping applies to the next period; a period already paid for runs until it ends.
• When a paid period ends without renewal, the account returns to the Free plan. Trips above the Free plan limits remain stored and can be opened, but paid features become inactive.
• Processed payments are non-refundable, except where required by applicable law or where the service is unusable due to a fault on our side for more than 7 consecutive days within one billing period.
• We may change prices with at least 30 days' notice. New prices apply from the next billing period after the notice.

07Collaboration, sharing, and personal shopper lists

• The trip owner is responsible for who is invited and which role they receive. Members can only access a trip according to their role.
• Share links are public to anyone who holds them. Share them carefully and revoke them when no longer needed.
• Expense logging and bill splitting are calculation aids only. Settling up between members happens outside the app and is not our responsibility.
• Personal shopper lists are created and managed by users. Calestira only provides the order form and summary. Prices, fees, item availability, delivery, and payment are a direct agreement between the shopper and the buyer.

08Intellectual property

The Calestira name, logo, interface, and the software behind it belong to us or our licensors and are protected by applicable law. You may not copy, modify, or distribute them beyond normal use of the service. Map and weather data come from third-party providers under their own licences.

09Service availability

• We aim to keep the service available at all times but do not guarantee it will be uninterrupted or error-free. Scheduled maintenance is announced where possible.
• We may change, add, or discontinue features. Changes that reduce core functionality of a paid plan are announced at least 30 days in advance.
• The offline save feature depends on your browser; we do not guarantee offline data remains available.

10Limitation of liability

• The service is provided "as is" and "as available".
• To the extent permitted by applicable law, we are not liable for indirect losses, lost profits, unused travel costs, or losses arising from reliance on itinerary information without verification.
• Our total liability to you for any claim arising from use of the service is limited to the amount you paid us in the 12 months before the claim.
• Nothing in these terms limits liability that cannot be limited under applicable law, including your rights as a consumer.

11Termination

• You may stop using the service at any time and request account deletion through the contact address below.
• We may terminate access if you breach these terms. If termination is not due to your breach, the remainder of a paid period is refunded pro rata.
• After termination, your data is deleted on the schedule described in the Privacy Policy.

12Governing law and disputes

These terms are governed by the laws of the Republic of Indonesia. Disputes are first addressed amicably by contacting us. If no agreement is reached within 30 days, the dispute is brought before the competent courts in Indonesia, without prejudice to your right to lodge a complaint with a consumer protection body.

13Changes to these terms

We may update these terms. The effective date at the top is updated, and material changes are announced in the application or by email at least 14 days before they take effect. Continued use after the effective date means you accept the updated terms.