Privacy Policy
We are committed to protecting your privacy and personal data. Learn how we collect, use, and protect your information.
1. Information We Collect
We collect limited information only when you voluntarily contact us or request our services. This may include:
- Name and contact information (email, phone number)
- Company information and business requirements
- Project specifications and preferences
- Website usage data through analytics (anonymous)
Note: We do not require user registration or accounts. All interactions are voluntary through contact forms or direct communication.
2. How We Use Your Information
We use the information you provide solely for:
- Responding to your inquiries and consultation requests
- Providing quotes and project proposals
- Communicating about ongoing projects and services
- Improving our website experience (through anonymous analytics)
- Sending occasional updates about our services (only with your consent)
3. Payment Information
We do not store any payment information on our servers. All payment transactions are processed through secure third-party payment processors such as:
- Bank transfers (direct communication with banks)
- Digital payment platforms (when applicable)
- Traditional invoicing methods
Security Guarantee: Your payment details are never stored on our systems and are handled directly by certified payment processors with industry-standard security measures.
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties. We may share information only in the following limited situations:
- With your explicit written consent
- When required by Indonesian law or legal process
- To protect our rights, property, or safety
- With trusted technical service providers under strict confidentiality agreements
5. Data Security
We implement appropriate technical and organizational measures to protect the limited information we collect:
- SSL encryption for all website communications
- Secure email communications for sensitive project discussions
- Limited data retention (only as long as necessary for business purposes)
- Regular security assessments and updates
- Access control and staff training on data protection
6. Your Rights and Choices
You have the following rights regarding any information you provide to us:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt-out of any marketing communications
- Request a copy of your data (data portability)
- Withdraw consent for data processing at any time
To exercise any of these rights, simply contact us using the information provided below. We will respond within 30 days.
7. Cookies and Website Analytics
We use minimal cookies and analytics to improve website performance and user experience:
- Essential cookies for website functionality
- Anonymous analytics to understand website usage patterns
- Language preference storage for better user experience
You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.
8. Data Retention
We retain personal information only as long as necessary:
- Contact inquiries: 1 year from last communication
- Project-related information: 3 years after project completion
- Newsletter subscriptions: Until you unsubscribe
- Legal requirements: As required by Indonesian law
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
Email: privacy@calestira.com
Business Email: support@calestira.com
Phone: +62 851-5625-2440
Address: Jakarta, Indonesia
We are committed to addressing your privacy concerns promptly and transparently. All privacy-related inquiries will be handled with the utmost care and confidentiality.